病人和访客

你是否是病人, 家庭成员, 照顾者, 或访客, we want to make your Morristown-Hamblen patient and visitor experience both comfortable and convenient. If you have questions or concerns, please don’t hesitate to ask your nurse or another staff member. You can also contact our patient representative at 423-492-5414.

Your safety and quality of care are our top priorities. We are accredited by The Joint Commission, an independent 年龄ncy dedicated to high-performance standards in healthcare organizations. Our accreditation affirms our tradition of excellence and ongoing dedication to quality care.

Morristown-Hamblen Healthcare System is a proud member of 约健康, the region’s top-performing health care network. The health system includes about 1,500张持牌床位, 近11,000名员工, 大于1,500 affiliated physicians. 约健康’s services include acute care hospitals, 门诊设施, 医生的诊所, 家庭护理, and specialized care in cancer, rehabilitation and behavioral health.

病人满意度

病人满意度 is extremely important to us. We administer patient satisfaction surveys with the assistance of Professional Research Consultants (PRC), a nationally recognized leader in the 病人满意度 Survey process. PRC provides national databases of comparative satisfaction information and enables its clients to benchmark their results with peer organizations.

Our organization intends to provide the best health care to our region. We want to provide excellent health care to our patients, making patient responses to these surveys very important. Your response to these surveys assists us in identifying areas of opportunity for improving services to the communities we serve.

Every day, we strive to exceed expectations in the following categories:

Communication with nurses
Communication with doctors
Responsiveness of hospital staff
疼痛管理
Communication about medicines
How often were your room and bathroom kept clean
How often was the area around your room quiet at night
流量信息
Overall rating of the hospital
Willingness to recommend this hospital

For additional information about our 病人满意度 Surveys, don’t hesitate to contact our 质量 Man年龄ment Department at 423-492-7107.

质量

We strongly commit to quality and demonstrate this belief by focusing on patient safety and performance improvement initiatives.

The Joint Commission accredits our organization and this accreditation status is recognized as a symbol of quality that reflects our commitment to meet defined performance standards. As a component of our accreditation status, we collect and submit performance data for core measure sets which are reviewed and used to improve patient care. The core measures we report are acute myocardial infarction, 充血性心力衰竭, 肺炎, and the surgical care improvement project. Research shows that when core measures are in place, there is improvement in both patient health outcomes and quality of life.

Morristown-Hamblen 病人和访客

病人满意度

质量

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